Key Features

No lost business - Locate staff wherever they are within your premises. Staff may be paged via handsets and alerted to important calls, or may be contacted on their own DECT wireless phone.

Control Costs - Reducing unnecessary call costs greatly improves the profitability of your organisation. Least cost routing allows your business to automatically take advantage of the cheapest call rates made available by network carriers.

Efficiency - Imagine a phone system that improves your staff’s efficiency in the way they handle calls, including making, answering and transferring.
Modular, scalable design – Aria systems offers solutions for a business' needs today, as well as a migration path to meet the needs as a business grows.

Future-Friendly - Not only do the Aria IP enabled PBX’s provide you with a solution to your communication needs today, inherent in their design is the ability to migrate to new technologies as they are introduced.

Features & Benefits

Tailor the Aria 130 series to help meet your business needs with some of the features below.

Networking and Voice over IP (VoIP)
Multi-site businesses can seamlessly share common functions such as voicemail and centralised receptionist over their IP data network . The integrated Voice over Internet Protocol (VoIP) board provides a cost-effective solution for transmitting ordinary telephone calls over your existing data intranet, and ultimately, the Internet.

Not only can this reduce toll costs from traditional carriers from high volume call traffic between intra office communications, whether they are local or interstate, but it can also offer significant savings in establishing communications in remote sites.

Integrated Voice Messaging
Helps to catch every business opportunity the first time they call, every time. The Aria integrated voice messaging provides the features to meet the needs of most organisations such as time and date stamping, forwarding of messages, password protection and multi-level auto attendants. The Aria130 series integrated voice messaging system starts at 4 ports and 5 hours recording time and is expandable to 16 ports with 20 hours recording time and has been designed to cope with most demand-intensive applications.

Integrated DECT Mobility
Supports up to 80 DECT handsets. Staff are given the freedom to move around the office / warehouse and carry their fully featured extension, improving customer service and satisfaction, as more customer calls are answered first time

PC Attendant Console
The Aria’s PC based attendant console with point and click operation can help process calls quickly and accurately in high call volume environments.

Auto Attendant
The multi-layered Auto Attendant offers callers a number of options, so they may select the one that best suits them. By pressing a single digit they can transfer to reception, off-net to a mobile or another site, choose to leave a message or activate a page.

Night messaging also allows you to offer your callers real live options outside of your normal business trading hours.

Link your extension to your mobile or home phone
There are times when you are not able to be in the office, traveling interstate or perhaps working from home. Being able to receive calls and make outbound calls from your office extension would mean you could continue working wherever you may be, transparent to your clients and colleagues.

Maintenance and Diagnostics
By utilising high-speed ISDN modem access, remote system diagnostics, program changes or even software upgrades can be performed quickly and reliably – no matter where your system is located.On-site maintenance on your telephone system can also be performed easily and efficiently via the LAN.

Remote Office Solution
The remote Service Gateway (RSG) can be viewed as an extention of the Aria system into a remote location. It offers two extensions, features such as alarm relay, paging from the main office system and in the case of power outages or ADSL disruptions, a PSTN back-up is available for emergency calls.

IP Phone or your Laptop
Travelling, working from home or even just a different location in the office, Aria's IP soft phone allows you to remain an integral part of your office's phone system.
CyReport – Call Accounting and ACD Reports
CyReport is a telephony call data logging and reporting system which provides a range of call accounting, reporting, billing and call analysis features designed to help you manage your telephone system.
 
CyDesk
CyDesk is a desktop CTI software product which provides a range of telephony features such as answer, hold, re-dial, conference and integration to the Aria range of integrated voice mail features. CyDesk can be used as a stand alone product, integrated into Outlook or other databases, offering time saving features such as highlighting any number on your Windows PC desktop and right clicking to dial. It is also used in other CyTrack products such as CyCall, CyQ and CyReport ACD Premier.
 
CyQ - Inbound Call Routing and Queue Management
CyQ is an Inbound Call and Queue Management System offering powerful skills based routing and automatic call distribution with variable announcement management options. The CyQ Manager Screen provides the supervisor a real time screen of all queues and agent activities. They can change agents between queues, force agents on/off breaks etc. Agents log in and out via the CyDesk and reports are generated by CyReport (CyQ package include the CyDesk and CyReport modules).
 
CyCall - TeleMarketing & Outbound Call Management
CyCall is a Tele-Marketing and Outbound Call Management System which provides management and productivity enhancements to Tele-Marketing and all Outbound Call Management Business requirements. It provides a number of outbound dialing options which include “Preview Mode” where the agent is presented with the target details then clicks to dial when ready, “Progressive Mode” where the next target is popped to the agent and dialed after their rap up time and “Pre-Emptive” which uses an algorithm to ensure a call is ready with a reached target as an agent becomes available. (CyCall package includes the CyDesk and CyReport modules).
 
CyRecord
CyRecord™ is a low cost and simple to use add-on module for CyDesk that provides desktop voice recording with optional integration to desktop applications and your CRM solution. CyRecord can be configured to record messages On-
Demand, Randomly or Full-Time. Messages are recorded as .wav or MP3 and stored on your PC or Network Folders. Advanced Features available for CyQ and CyCall Call Centre Applications.

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