Key Features

Increases staff’s efficiency - Imagine a phone system that improves your staff’s efficiency in the way they handle calls, including making, answering and transferring.

Control Costs - Reducing unnecessary call costs greatly improves the profitability of your organisation. Least cost routing allows your business to automatically take advantage of the cheapest call rates made available by network carriers.

Reliable Mobility Solutions - Locate staff wherever they are within your premises. Staff may be paged via handsets and alerted to important calls, or may be contacted on their own DECT wireless phone.

Future-Friendly - Not only do the Aria IP enabled PBX’s provide you with a solution to your communication needs today, inherent in their design is the ability to migrate to new technologies as they are introduced.

Modular, scalable design – Aria systems offers solutions for a business' needs today, as well as a migration path to meet the needs as a business grows.

Features and Benefits

Tailor the Aria 300 series to help meet your business needs with some of the features below.

Networking and Voice over IP (VoIP)
Multi-site businesses can seamlessly share common functions such as voicemail and centralised receptionist over their IP data network

Integrated Voice Messaging
Helps to catch every business opportunity the first time they call, every time. The Aria integrated voice messaging provides the features to meet the needs of most organisations such as time and date stamping, forwarding of messages, password protection and multi-level auto attendants. The Aria 300 series integrated voice messaging system starts at 4 ports and 5 hours recording time and is expandable to 24 ports with 30 hours recording time and has been designed to cope with most demand-intensive applications.

Computer Telephony Integration (CTI)
Dial customer numbers using details from your computer.  Use Caller ID from incoming calls to display customer details before you answer the call (Not available for ID-blocked calls)

Integrated DECT Mobility
Supports up to 192 DECT handsets. Staff are given the freedom to move around the office / warehouse and carry their fully featured extension, improving customer service and satisfaction, as more customer calls are answered first time

Conferencing Options
Allow a user to link in other parties onto the same telephone call

PC Attendant Console
The Aria’s PC based attendant console with point and click operation can help process calls quickly and accurately in high call volume environments.

Auto Attendant
The multi-layered Auto Attendant offers callers a number of options, so they may select the one that best suits them. By pressing a single digit they can transfer to reception, off-net to a mobile or another site, choose to leave a message or activate a page. Night messaging also allows you to offer your callers real live options outside of your normal business trading hours.

Integrated Automatic Call Distribution (ACD)
Automatically transfer calls around a pre-defined group of extensions until answered. If you operate a call centre, it is possibly the communication hub of your business. Aria’s standard business software includes advanced ACD functionality for you to manage this important resource. You will benefit from productivity gains resulting from efficient call handling.

Call Centres
Management and call analysis software are valuable tools for call centres. Information provided by these applications can be made available to management, supervisors and agents anywhere on your LAN. Valuable real-time information, instructions and alerts are now available at a glance on staff computers.

Call Centre Features and Statistics:
Supervisor can re-route a queued call to a new destination 
Call monitoring by supervisor 
Agents can log on to multiple groups  Call status on LCD handsets: number of calls in queue, longest time and average time
Total calls and number of unanswered calls 
Average and longest queued calls 
Number and total time when all agents are busy 
Average ringing and service time

Remote Office Solution
The remote Service Gateway (RSG) can be viewed as an extention of the Aria system into a remote location. It offers two extensions, features such as alarm relay, paging from the main office system and in the case of power outages or ADSL disruptions, a PSTN back-up is available for emergency calls.

IP Phone or your Laptop
Travelling, working from home or even just a different location in the office, Aria's IP soft phone allows you to remain an integral part of your office's phone system
CyReport – Call Accounting and ACD Reports
CyReport is a telephony call data logging and reporting system which provides a range of call accounting, reporting, billing and call analysis features designed to help you manage your telephone system.
 
CyDesk
CyDesk is a desktop CTI software product which provides a range of telephony features such as answer, hold, re-dial, conference and integration to the Aria range of integrated voice mail features. CyDesk can be used as a stand alone product, integrated into Outlook or other databases, offering time saving features such as highlighting any number on your Windows PC desktop and right clicking to dial. It is also used in other CyTrack products such as CyCall, CyQ and CyReport ACD Premier.
 
CyQ - Inbound Call Routing and Queue Management
CyQ is an Inbound Call and Queue Management System offering powerful skills based routing and automatic call distribution with variable announcement management options. The CyQ Manager Screen provides the supervisor a real time screen of all queues and agent activities. They can change agents between queues, force agents on/off breaks etc. Agents log in and out via the CyDesk and reports are generated by CyReport (CyQ package include the CyDesk and CyReport modules).
 
CyCall - TeleMarketing & Outbound Call Management
CyCall is a Tele-Marketing and Outbound Call Management System which provides management and productivity enhancements to Tele-Marketing and all Outbound Call Management Business requirements. It provides a number of outbound dialing options which include “Preview Mode” where the agent is presented with the target details then clicks to dial when ready, “Progressive Mode” where the next target is popped to the agent and dialed after their rap up time and “Pre-Emptive” which uses an algorithm to ensure a call is ready with a reached target as an agent becomes available. (CyCall package includes the CyDesk and CyReport modules).
 
CyRecord
CyRecord™ is a low cost and simple to use add-on module for CyDesk that provides desktop voice recording with optional integration to desktop applications and your CRM solution. CyRecord can be configured to record messages On-
Demand, Randomly or Full-Time. Messages are recorded as .wav or MP3 and stored on your PC or Network Folders. Advanced Features available for CyQ and CyCall Call Centre Applications.

DOWNLOADS

LG Aria 300 Brochure
LG Aria 130C, 130, 300 & 600 Brochure