CyTrack produce a number of computer integrated products. NTD install and service the full range of CyTrack products. The CyTrack products can all be purchased individually and in practically all cases we provide an entry level lower priced product - small business level, and a extended feature version - corporate level.

CyDesk 

CyDesk™ is not just a softphone, CyDesk™ is your personal desktop link to all your communications and customer details for advanced service management and personal efficiency and productivity.

CyDesk™can be used stand alone or integrated to Outlook or your Customer Relationship Management System (CRM) or Database, Access and many other Windows Based Applications. Or just highlight any number in Windows and Right-Click to Dial. All standard telephone controls such as answer, hold, re-dial, conference and transfer are now easier and in fact better supported now it can be done from your PC.

CyDesk™ also provides advanced functionality for use in business such as Real Time Management Screen for the Administrator, configurable presence/break types to indicate user status and optional voice recording functionality.

CyDesk™ integrates with Office Communicator and Windows Messenger and can change your presence as you are on and off a call and also can auto-type the callers details for you into a IM window to any selected colleague – for example to alert them they have a call waiting from that contact.

CyDesk™ also integrates with your Outlook Calender, CyDesk™ can scan your appointments and change your presence and also call availability status within CyDesk™ based on your calendar.

CyDesk™ is a complete business system that is modular - CyDesk™ becomes the desktop agent module in any CyTrack® Business Communications or Call Centre System. Work alone or be a part of a CyQ™ or CyCall™ team in an inbound queue and/or tele-marketing campaign. CyDesk™ provides your team system log-in, break-outs, completion codes, call wallboard and voice recording control centre when you are part of a CyTrack® Business Communications System. Remember, CyDesk™ also links your team into your company CRM for a complete integrated solution.

CyReport

CyReport™ provides your business with the means to collect, report and analyse on your telephone system.  From a company wide analysis, or whether broken down by department or team, even just on a single extension, CyReport™ provides the information on your most important area of business, how you are communicating with your customers, what your performance is and where the costs are coming from. 

CyReport™ is going to pay for itself in a very short time, whether its from empowering your business with accountability, providing you the means to create new chargeable or chargeback services, enabling you to manage and check your telephone costs, or identify areas of performance that need improving.

CyRecord 

CyTrack® CyRecord™ is a powerful and flexible Voice Recording Solution with optional integration to desktop applications such as Outlook or your Customer Relationship Management System (CRM) or Database, Access and many other Windows Based Applications. Features include Record on Demand, Random or Full Time recording or Record by agent entered call category. Recording options include desktop USB, Extension or Trunk side architecture. CyRecord includes optional business process rules and catagorisation of recordings by completion code. 

CyCall

CyTrack® CyCall™ Tele-Marketing & Outbound Call Management Module provides management and productivity enhancements to outbound call requirements.   Whether you have a part-time Tele-Marketing requirement or you are a full time Outbound Call Centre, CyCall™ has a range of modules and upgrade options to suit your requirements and budgets. 

CyConsole 

Transfer calls, or bring colleagues into a conference call—all just by right click as shown here.  Busy Lamp Fields and Speed Dials all make managing your telephone calls easier.

CyTrack CyConsole™ is an intelligent PC based Telephone Operator Console. CyConsole™ provides computer assisted functions to enable superior operator service for any busy front desk environment - especially suited to Serviced Offices, Hospitality, Bureau Services and Corporate Use. Features include Screen Pop of Caller ID and/or the name of the number called, Prompts and Scripts for Customised and Specific Call Answer Requirements per business line or number or service or client, Simple Click and Transfer, Integrated Directory of Users and Departments and optional Integrated Messaging options.

CySMS

CyTrack® CySMS™  SMS anyway – anyhow, with CyTrack CySMS.  All our modules include SMS functionalities, whether for customer service such as SMS Call-Me, Tele-Marketing SMS bulk-out or SMS system alerts for administrators, or SMS to and from your desk to clients, partners and team members.