Key Features

Ease of Use
The Aria 24 incorporates all the latest features and with operational functionality designed from the user-perspective. Features are logical, simple to use and easy to remember.

Affordable Technology
So whether it’s simple features such as one-touch transfer or paging, or more advanced features such as call centre operation or computer telephony integration (CTI), the Aria delivers – at an affordable price.

Modular, scalable design
Aria systems offers solutions for a business' needs today, as well as a migration path to meet the needs as a business grows.

Future-Friendly
Not only do the Aria IP enabled PBX’s provide you with a solution to your communication needs today, inherent in their design is the ability to migrate to new technologies as they are introduced. 

Features & Benefits 

Tailor your Aria 24 to help meet your business needs with some of the features below.

Integrated Voice Messaging
Helps to catch every business opportunity the first time they call, every time. Aria's integrated voice messaging provides the features to meet the needs of most organisations such as time and date stamping, forwarding of messages, password protection and multi-level auto attendants. The Aria 24 integrated voice messaging system has 3 ports and 72 minutes recording time and has been designed to cope with most demand-intensive applications.

Move to VoIP at your own pace
Aria 24 gives you the option to move to VoIP when the time is right for you. Because it has evolved from traditional PBX technology it can be installed and operated as a traditional telephone system and at any stage you can progressively integrate VoIP into your business.

The advantages of integrating VoIP in stages means you don’t have to outlay large resources to upgrade your entire data network to enjoy benefits such as toll savings between networked office sites and IP extensions into remote sites or home offices.

Computer Telephony Integration (CTI)
Dial customer numbers using details from your computer. Use Caller ID from incoming calls to display customer details before you answer the call (Not available for ID-blocked calls)

Call Recording USB Module
The Aria’s USB module provides simple to use call recording from your handset to your PC. Conversations are recorded as .wav files, which can be stored on your hard drive or archived for legal requirements.

Link your extension to your mobile or home phone
There are times when you are not able to be in the office, traveling interstate or perhaps working from home. Being able to receive calls and make outbound calls from your office extension would mean you could continue working wherever you may be, transparent to your clients and colleagues.

Remote Office Solution
The remote Service Gateway (RSG) can be viewed as an extention of the Aria system into a remote location. It offers two extensions, features such as alarm relay, paging from the main office system and in the case of power outages or ADSL disruptions, a PSTN back-up is available for emergency calls.

IP Phone or your Laptop
Travelling, working from home or even just a different location in the office, Aria's IP soft phone allows you to remain an integral part of your office's phone system.
CyReport – Call Accounting and ACD Reports
CyReport is a telephony call data logging and reporting system which provides a range of call accounting, reporting, billing and call analysis features designed to help you manage your telephone system.
 
CyDesk
CyDesk is a desktop CTI software product which provides a range of telephony features such as answer, hold, re-dial, conference and integration to the Aria range of integrated voice mail features. CyDesk can be used as a stand alone product, integrated into Outlook or other databases, offering time saving features such as highlighting any number on your Windows PC desktop and right clicking to dial. It is also used in other CyTrack products such as CyCall, CyQ and CyReport ACD Premier.
 
CyQ - Inbound Call Routing and Queue Management
CyQ is an Inbound Call and Queue Management System offering powerful skills based routing and automatic call distribution with variable announcement management options. The CyQ Manager Screen provides the supervisor a real time screen of all queues and agent activities. They can change agents between queues, force agents on/off breaks etc. Agents log in and out via the CyDesk and reports are generated by CyReport (CyQ package include the CyDesk and CyReport modules).
 
CyCall - TeleMarketing & Outbound Call Management
CyCall is a Tele-Marketing and Outbound Call Management System which provides management and productivity enhancements to Tele-Marketing and all Outbound Call Management Business requirements. It provides a number of outbound dialing options which include “Preview Mode” where the agent is presented with the target details then clicks to dial when ready, “Progressive Mode” where the next target is popped to the agent and dialed after their rap up time and “Pre-Emptive” which uses an algorithm to ensure a call is ready with a reached target as an agent becomes available. (CyCall package includes the CyDesk and CyReport modules).
 
CyRecord
CyRecord™ is a low cost and simple to use add-on module for CyDesk that provides desktop voice recording with optional integration to desktop applications and your CRM solution. CyRecord can be configured to record messages On-
Demand, Randomly or Full-Time. Messages are recorded as .wav or MP3 and stored on your PC or Network Folders. Advanced Features available for CyQ and CyCall Call Centre Applications.

Downloads

LG Aria 24 Brochure
LG Aria 24 IPE Brochure
LG Aria Case Study