Dean and Carla Grieve moved to Mission Beach and established The Tinnie Shack in 2000. Starting off as an outboard repair and marine chandlery store they fast expanded into the boat and motor sales market, therefore needing a Business Phone System. The Tinnie Shack is a family owned business that has a great environment to not only work from but has a reputation within the industry to be a leader with client care.

Through building a strong relationship with Dean and Carla this led them to enquire further about the options that are available to them to implement a new telephone system in the business. They approached NTD as they wanted to deal with a local company that has the skill and knowledge to be able to handle all their telecommunication needs including their fixed line, internet and mobiles not to mention their new phone system.

Carla was looking for a telephone system that has scalable functionality to be able to put customers on hold and transfer calls between all handsets on site, whether they are fixed handsets or cordless. They also needed robust cordless phones that were good quality, water and shock resistant. Another main feature that Carla requested to be configured into their new system was voicemail to ensure all customer’s that called out of hours had the opportunity to leave details of their enquiries to ensure no loss of potential business along with built in music on hold.

Carla was looking for a business phone system that she could purchase direct through NTD along with the peace of mind that being her local Telstra Dealership we were in the ideal position to account manage her Telstra call plans, mobiles and data services.

Further to discussing Dean and Carla’s specific requirements we supplied and installed an LG Aria 24 business phone system that is configured specifically to benefit their particular business needs. As part of the service offered through NTD we provided 12 months maintenance, with the option to continue the maintenance directly through our Cairns office, thus ensuring we can quickly respond and solve any problems that they may encounter in the future.

During the time when The Tinnie Shack’s system was being installed Carla had a number of issues such as a faulty mobile handset and downtime of her internet, we were in the position to assist and demonstrate our commitment to their needs. Our sales consultant Heidi liaised with Telstra on Carla’s behalf and ensured she received a new mobile phone to replace her faulty one and a new data plan and modem.

As a final outcome Carla and Dean were highly impressed with not only a telephone system installed that improved business processes but also the level of service from NTD and Telstra working together to provide an outcome to the issues that were experienced on their mobile phone and internet service.