Hides Hotel asked NTD to take over the maintenance of the NEC PABX system from Telstra in 1996. Since then we have had an excellent working relationship and consequently when their old system finally decided to “retire” Hides parent company, Club Crocodile, came to us to find a reliable and cost effective solution.

The Hotel has 101 guest rooms and 12 office / administration extensions. The solution we recommended was the LG Aria 300 Hospitality PABX system. This system was chosen because it has in–built hotel application software which means it doesn’t require special expensive external based software to provide the Hotel / motel functionality the client required. The Aria 300’s feature set included Room Cleaned status, guest set wake up calls, wake up call alarm, guest name display, direct in-dial, Guest voicemail services, guest internet services, the list goes on.

Previously with resorts over around 80 rooms the PABX options available were usually classified as a ‘high end” product, meaning capital investment could be quite substantial. This is where the Aria 300 comes into it’s own. There is not a system available in the Australian market that can match the Aria 300 for functionality, future proofing AND investment value.

The client is also looking to install the same system into their Club Crocodile Resort in Airlie Beach , with around 240 rooms, as well as Long Island Resort in the Whitsunday’s , which is around 280 rooms.