Francis Family Doctors, a medical practice situated in the heritage city of Maryborough, had recently subscribed to a secure communication IP network linking healthcare providers across the continuum of care, through an initiative of the then Hervey Bay City Council. SIP trunking was in place to access their network provider the company however the existing telephone system was not VoIP compatible. Thus there was a requirement to update their telecommunication technology. Hence, their Office Manager, Rachel, made the call to National Telephone and Data.

In addition to paying for the IP network, the surgery was also doubling up by paying for existing fixed line rentals. Streamlining the way the office utilized the phone lines was an important consideration as was the cost-saving initiative of reducing their unnecessary rental fees.

Other features considered important to the operation of their telecommunication included a professional message-on-hold, auto-attendant to answer incoming calls when staff can’t and place them in queues, uninterrupted power supply to ensure that the practice is contactable at all times by patients and wireless headsets to enable staff mobility and professionalism.

JoAnn Clarke, Area Manager for Fraser Coast/Wide Bay Burnett/Cooloola Coast, promptly identified the solution to all concerns discussed. JoAnn recommended the LG-Nortel Aria telephone system. The Aria 24ipe is part of a new class of communication systems, an IP-Enabled PBX. Built to support Voice Over Internet Protocol (VoIP) while continuing to provide all the services, features and the reliability of a traditional business telephone system. This system would be partnered with Auto-attendant, UPS, LIU for message on hold via a customer supplied CD player and Auroz-CS60 wireless headsets with handset lifters

By porting the fax line back to Telstra and the customer canceling remaining fixed lines, thus saving money on line rentals, Francis Family Doctors were able to purchase their solution as a Telstra Business System on their new account. By utilizing the TBS module in this manner, Francis Family Doctors will now be able to avail themselves of 12% rebate every month on their call spend associated with their one remaining line.

National Telephone and Data’s local Fraser Coast technician, Peter King headed the programming and installation of the unit. It was noted that receiving accurate fixed IP addresses and other relevant information made the programming and integration run smoothly. Certainly, Peter King rose to the challenge and exceeded the customer’s expectations.

Rachel recently commented how happy they were with the phone solution and that the staff loved their new wireless headsets and the flexibility they offered.