MacDonnell’s Solicitors, Cairns largest Law firm, chose the NEC Xen Master digital PBX system for their new offices in Grafton Street Cairns.

MacDonnell’s specific needs included; Integrated Voicemail, which had to be easy to use , Direct In-dial so clients could call direct to their Solicitor, and Digital Display Telephones for all 90 staff.

MacDonnell’s chose to have all digital display telephones to help facilitate faster and more efficient call handling. Also with the Xen Masters Calling Number Display they can see which client is calling before picking up the handset receiver. Another very important requirement is that the system had to interface to their billing and management software program, which is called “SOFTLOG”. This program his very common in both Legal and Accounting practices and, as NEC has been a well established supplier to both these professions for many years, the NEC Xen Master was the logical choice.

MacDonnell’s Solicitors also have offices in Townsville and Brisbane and wanted to have the same systems in these locations so when staff moved between offices they would be familiar with the systems operation. With the NEC product we were able to provide “uniform” service between each centre due to NEC’s extensive dealer network. NTD is able to co-ordinate service in each of these centres. The Xen’s flexibility and ease of use also means the staff spend more time doing their work then trying to operate the telephone system.

Other major Law firms in the region which use the NEC Xen system are; Millar Harris Lawyers, Williams, Graham Carman Solicitors, and Gayler Cleland Towne.