This motel was one of the first guest accommodation houses built in Port Douglas. The original inn was opened on the 9th June 1983 by the Hon. J. Bjelke Peterson. Port Douglas was then just a sleepy fishing village with few inhabitants and little in the way of tourism. The Pelican Motel has moved forward with the increasing demand of tourism in the tropics.

The current owner’s took over the Motel in October 2007 and have taken into consideration urgent changes that needed to be made to directly improve efficiency within the business. One of these aspects was the telephone system, upon taking over they discovered the legacy system complete with a call accounting package that no longer metered correctly. This resulted in the hotel taking on the cost of customers usage of the phone’s provided in the rooms. On top of these issues there was also the different accounts that needed to be streamlined to offer the numerous benefits that they are eligible for.

Our representative, Heidi Madsen, promptly identified the solution to all concerns discussed. This included a new Telstra Business System on a monthly rental plan that will be included on the monthly Telstra phone bill, by renting this enables The Pelican Motel to immediately install their new system with no initial capital outlay. The system installed is able to expand and evolve with the business, it offers reception a suite of features to effectively deal with incoming calls as well as a handset being provided in each guest room. The system is now able to record all calls made by guest meaning that not only will they be invoiced correctly at the end of their stay but the reports from the call accounting can also be kept on file for future auditing purposes.

Due to both NTD and Heidi’s proven expertise to provide whole of business solutions she was able to work alongside The Pelican Motel and Telstra to correct the problems on their accounts. The accounts were then single billed, including data and mobile services. Then lastly there was the question of the incorrect name being displayed in Yellow Pages, to this problem Heidi arranged for the regular monthly payment’s that had been made to be rebated to the customer for the inconvenience caused.

Lyn and Bruce the owners of the Motel are now extremely satisfied with their new system, they can now offer guest’s the feature of a handset in their own room without having to cover the cost of the calls made themselves. They have been able to solve all of their telecommunication issues with one direct point of contact and have now been able to improve the efficiency of the day to day running of the business and have already benefited from large monthly savings by being on the correct Telstra call plan.